How can we help you?

Orders and Payments

How do I place an order?

You can purchase your Dearest jewellery using our secure checkout process on our website.

What if I need help in placing an order?

We would be pleased to assist you with your order. Just send us a quick note by clicking this link.

What are the terms of payment for Dearest bespoke pieces?

Dearest requires a 50% downpayment to start conceptualizing and crafting your bespoke piece.

What payment methods are accepted?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as Paypal on our website.

Is my information secure? / Is it safe to order?

Dearest ensures that your personal data and information are secure. We use secure encryption technology on our website.

Is my purchase covered by a warranty?

We are very proud of the quality of our jewellery. We offer you a no-questions-asked lifetime warranty. This means we will have your jewellery pieces fixed for you with free charge for labor. All material costs will be separately billed.

How can I check the status of my order?

You can send us a quick note by clicking this link and we would be pleased to provide you with an update.

Can I change or cancel my order?

Dearest jewellery is crafted especially for you. Once we receive your payment, we start working on your piece. In case of cancellation of our project, we will retain 40% of the sales price.